Homeless Outreach Coordinator

Homeless Outreach Coordinator

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Homeless Outreach Coordinator

Salary

$45,210.88 - $65,000.00 Annually

Location

2440 Thompson Street, FL

Job Type

Full-Time Regular

Job Number

08023FC

Department

Human and Veteran Services

Opening Date

08/21/2026

Closing Date

8/31/2026 11:59 PM Eastern

FLSA

Exempt

• Description

• Benefits

• Questions

Description

Grant-Funded Position:

This is a grant-funded role, and continued employment is contingent upon ongoing grant funding.

This position serves as a Homeless Outreach Coordinator, providing field-based outreach, engagement, and housing-focused support to individuals and families experiencing homelessness. The role centers on proactive street outreach, building trust with unsheltered individuals, completing assessments, and connecting clients to emergency shelter, housing programs, and essential services.

This position supports Lee County’s Coordinated Entry system, participates in Housing Outreach & Treatment (HOT) operations, and collaborates closely with local stakeholders to promote housing stability and long-term success for clients.

Duties and Responsibilities

What You Will Do

Engage Individuals Experiencing Homelessness

• Locate and engage unsheltered individuals and families in streets, encampments, wooded areas, parks, and other public locations.

• Build rapport through consistent outreach efforts and repeated contact, emphasizing trust, empathy, and respect.

• Respond to requests for outreach from community partners and law enforcement agencies.

• Conduct in-person outreach during HOT events, severe weather operations, and on-call response needs.

Assess Needs and Connect Clients to Services

• Complete comprehensive needs assessments and determine eligibility per federal, state, and local regulations.

• Assist clients with obtaining identification documents, benefits, and essential services, including IDs, birth certificates, Social Security benefits, and SNAP.

• Provide basic needs resources such as hygiene items, food, water, and essential supplies.

• Conduct in-person Homeless Verifications monthly with assigned clients.

Support Housing Access and Stability

• Enter clients into the Coordinated Entry System using the Homeless Management Information System (HMIS).

• Develop individualized Housing Plans and track client progress toward stability.

• Coordinate with shelters, housing programs, and community organizations to secure both temporary and permanent housing.

• Advocate for clients in weekly By-Name List (BNL) meetings.

• Help clients navigate systems and support those unable to manage housing processes independently.

Collaborate with Community Partners

• Work closely with local stakeholders including:

• Lee Health and jail re-entry programs

• Law enforcement agencies

• Lee County Schools

• Local nonprofits and faith-based groups

• Businesses and community organizations

Documentation and Compliance

• Maintain accurate records, complete HMIS data entry, and generate reports in accordance with agency standards.

• Drive throughout the county regularly to provide outreach and support.

Education, Experience, Licensing

Minimum Qualifications

Candidates must meet any combination of education and experience equivalent to an Associate’s degree in human services, social sciences, psychology, or a closely related field. This may include:

• An Associate’s degree in a related field; or

• Two years of college-level coursework/training in human services or a related discipline; or

• Equivalent relevant work experience that substitutes for education on a year-for-year basis;

And:

• Two years of social services or closely related experience

• Valid driver’s license with an acceptable driving record

Preferred Qualifications

• Bachelor’s degree in human services, psychology, social sciences, or a related field

• Experience with street outreach, homelessness services, crisis response, or housing programs

• Knowledge of Housing First practices and harm-reduction models

• Experience using HMIS or similar case management systems

• Bilingual preferred

Ideal Candidate

The ideal candidate is someone who:

• Is comfortable engaging marginalized individuals in informal, outdoor, or non-office settings

• Communicates compassionately, clearly, and professionally

• Stays calm and resourceful during crises or high-stress situations

• Works effectively with diverse cultural, racial, and socioeconomic populations

• Builds strong relationships and maintains consistent follow-through

• Can manage multiple priorities and document work accurately

• Values collaboration, team support, and community partnership

• Demonstrates empathy, patience, and flexibility in dynamic environments

Fingerprint Screening Requirement

This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com

Supplemental Information

Work Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional evenings or weekends based on community needs. Regular countywide travel is required.

Why Join Us?

In this hands-on role, you will directly support individuals and families experiencing homelessness, helping connect them to shelter, resources, and long-term housing solutions. Your work strengthens community stability, enhances safety, and supports Lee County residents as they work toward healthier, more secure futures. You’ll receive competitive pay, strong benefits, and a dependable retirement plan through the State of Florida, all while joining a dedicated team committed to high-quality service and meaningful impact.

About the Department

The Lee County Department of Human & Veterans Services (DHS) supports individuals and families in our community by providing programs that promote housing stability, economic security, and overall well-being. DHS connects residents with services such as homelessness support, housing assistance, veteran services, prevention programs, and community resources that strengthen self-sufficiency.

The department is committed to treating everyone with dignity, compassion, and respect. By working closely with local partners, service providers, and community organizations, DHS helps ensure that people in Lee County have access to safe housing, supportive services, and opportunities to thrive.

About Lee County

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government (https://www.leegov.com/) .

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1. FRS Pension Plan (Defined Benefit)

2. FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

This is a grant-funded position. Do you meet all of the required qualifications outlined in the job posting, and have you updated your application materials to accurately reflect your qualifications and eligibility?

• Yes

• No

02

How many years of experience do you have in social services or a related field? (Be sure to include this experience in the "Work History" section of the application.)

• Less than 1 year

• 1–2 years

• 2–4 years

• 4 or more years

03

Which of the following describes your experience working with individuals experiencing homelessness? (Select all that apply.) (Be sure to include this experience in the "Work History" section of the application.)

• No direct experience

• Indirect experience (administrative or support role)

• Direct client interaction in a social services setting

• Field-based street outreach experience

• Experience conducting assessments or case management

• Experience coordinating housing or shelter placements

04

Do you possess a valid driver's license with an acceptable driving record?

• Yes

• No

05

Are you able to work Monday–Friday, 8:00 A.M.–5:00 P.M., with occasional evenings or weekends if needed?

• Yes

• No

Required Question

Employer

Lee County Government

Address

P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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