GUEST SERVICES REPRESENTATIVES
Air Combat Command
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At a glance
Job overview
Air Combat Command is hiring a GUEST SERVICES REPRESENTATIVES. The Guest Services Representative position at Air Combat Command’s Gold Country Inn on Beale AFB, California, is a non‑appropriated fund role where the employee handles room reservations, cash transactions, and customer service duties with variable hours up to 40 per week and no benefits.
Key focus areas include Receive and confirm room reservations via letter, telephone, email, or personal contact, Register and assign rooms to guests, issue room keys, and escort guests as needed, and Calculate and post charges to patrons' accounts and balance totals with control records.
Important skills include Handling Multiple Tasks, Customer Service, Resolve Common Arithmetic Problems, Make Change, Speak English, and Write English.
Skills & qualifications
Skills
Qualifications
Full job description
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Gold Country Inn, Beale AFB, CA... You will be scheduled to work anywhere from 0-40 hours per week; hours are not guaranteed. This position does not receive benefits. Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/25/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to speak, and write English. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13029020 Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
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