Front Desk Agent
Marriott Vacations Worldwide
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At a glance
Job overview
Marriott Vacations Worldwide is hiring a Front Desk Agent. At Aqua Aston Hospitality, the Guest Services Agent checks owners and guests into villas, answers questions, resolves issues, and provides information on amenities while delivering friendly, supportive service in a vibrant vacation environment.
Key focus areas include Check owners/guests into their villas and review amenities, Listen to and respond positively to guest inquiries and coordinate resolutions, and Identify and explain room features and services to guests.
Important skills include Active Listening, Customer Service, Communication, Problem Solving, and Telephone Etiquette.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Hourly Rate: $25.38
Hourly Wage: $25.38
Are you looking for a place where meaningful moments are made together?
At Aqua Aston Hospitality (AAH) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.
Where great benefits lead to a life fulfilled .
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
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*Benefit Eligibility will vary by position
S ite Specific Perks
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Free on-site employee parking
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Complimentary breakroom amenities, coffee & tea
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Company branded attire for outdoor associates
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Team holiday & tenure luncheon celebrations
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Discounted theme park tickets
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Local restaurant discounts
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Access to rental car discounts
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Refillable Aqua Aston water bottle provided
As a Guest Services Agent, a typical day will include:
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Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
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Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
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Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
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Follow up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
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A nswer s telephone calls and routes calls to the proper department as applicable .
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May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Contribute to team goals.
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Always follow company policies and safety procedures.
To Become a Guest Services Agent at AAH :
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Available to work various shifts, holidays, and both weekend days.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
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Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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