Information Technology (SYSADMIN)

This position is located in the United States Holocaust Memorial Museum (USHMM), Office of Information Technology (OIT), with a duty location in Washington, DC. Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Basic Requirement: Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with Clients and customers (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND In addition to the basic requirements above, all applicants must also meet the following minimum qualification requirements: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Qualifying experience for GS-13 includes one year of specialized experience equivalent to GS-12 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position as follows: developing, overseeing, and monitoring recovery plans for system failure situations and isolating the root causes of issues; coordinating and performing the design and implementation of new IT systems and expansions; designing and conducting comprehensive studies to develop long-range information technology (IT) forecasts; providing escalated support to internal engineers for client issues by troubleshooting and issuing service tickets and email requests. ***Failure to submit required documentation will result in an ineligible rating. The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America's national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention. In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion. Duties include: Serves as a principal planner and advisor to Network Systems' top management in the development, deployment, integration, operation and management of large-scale systems. Develops the deployment approach for the system integration, operation, and management of large-scale implementations of high-level and/or widespread systems that constitute new enterprise-class systems. Designs and conducts comprehensive studies to develop long-range information technology (IT) forecasts and recommendations affecting broad areas of future operations. Coordinates and performs the design and implementation of new IT systems and expansions or modifications to existing systems, including the implementation of various system configurations. Develops Security Technical Implementation Guide (STIG) templates, for use in new server deployments and to harden existing servers and workloads. Tracks the status of IT system design projects through the planning, development, modification, maintenance, and evaluation phases. Develops, oversees, and monitors recovery plans for system failure situations and utilizes knowledge, skill, tools, and documentation to isolate the root causes of issues. Serves as Contracting Officer's Representative (COR) and/or project leader for advanced system software/hardware project efforts, to include; management of budget and procurement, and development of overall plans, criteria, and program specifications. Conditions of Employment You must be a U.S. citizen or national to apply. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision granting reasonable accommodation will be on a case-by-case basis. As a condition of employment, all new hires must agree to direct deposit of their salary checks. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction. On-line resumes must be submitted by 11:59pm EST of the closing date. You must be a suitable for Federal employment. You must be registered for Selective Service if applicable (www.sss.gov). A one year probationary/trial period may be required. Payment of relocation expenses is not authorized. The USHMM is an equal opportunity employer. This is a Federal agency. Former employees who received a voluntary separation incentive (“buyout”) must repay the full amount of it if reemployed under any type of appointment or under a personal service contract within five years after separation with a buyout. Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.There is no positive education requirement for this position.