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FLORAL/DEPT LEADER

Kroger Family of Companies

Carbondale, COJob$27.8/hrTracked 3w agoSeen in employer's feed 3 days ago
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At a glance

Compensation
$27.8/hr
Location
Carbondale, CO
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Kroger Family of Companies is hiring a FLORAL/DEPT LEADER. The Floral Department Leader is responsible for maximizing sales and profits by implementing company policies and fostering strong customer relations. This role involves coaching and training staff on pricing, stocking, and customer service, as well as managing department operations, inventory, and reporting. The leader will also promote company initiatives and provide support to direct reports.

Key focus areas include Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies, Be perceptive and handle customer complaints, and Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery.

Successful candidates bring Work Weekends and Work Holidays. Important skills include Customer Relations, Handle Customer Complaints, Florist Transworld Delivery, Coaching, Training, and Pricing. Preferred (not required): Integrity.

Skills & qualifications

RequiredNice to have

Skills

Customer RelationsHandle Customer ComplaintsFlorist Transworld DeliveryCoachingTrainingPricingPrice MarkingRotationStockingCustomer CourtesyProductivityCustomer 1st CulturePlanningOrganizingDirectingControllingReceivingStoringMerchandisingOrderingWaste PreventionPilferage PreventionRecord KeepingReportingHouse CleaningData AnalysisPromotingCommunicatingImplementing InitiativesProcess ImprovementSupervisingPerformance ReviewsFeedbackConflict ManagementHonestyIntegrityFollowing DirectionsSeeking AssistanceWorking With MinorsWorking With Individuals With Special NeedsWorking With Older AdultsCommunicationDecision MakingOrganizational SkillsHandling Stressful SituationsProductionCustomer ServiceDepartment OperationsFloral Arrangement

Qualifications

Work WeekendsWork HolidaysPrior Floral Experience

Full job description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

  • Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.

  • Be perceptive and handle customer complaints.

  • Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery

  • Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.

  • Provide active support of our Customer 1st culture.

  • Plan, organize, direct and control the activities of the Floral Department.

  • Direct the receiving, storing, pricing, and merchandising of all floral products.

  • Order properly to maintain adequate stock and supplies and guard against waste and pilferage.

  • Maintain and submit required records and reports and use them effectively.

  • Maintain effective and good house cleaning in all areas

  • Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.

  • Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

  • Ability to work cooperatively in high paced and sometimes stressful environment.

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

  • Ability to act with honesty and integrity regarding customer and business information.

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

  • Willing to work weekends and holidays.

  • Effective written and verbal communication skills.

  • Ability to make intelligent decisions quickly.

  • Strong Florist Transworld Delivery computer and organizational skills.

  • Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

  • Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

  • Understanding of all key components of department operations.

  • Working knowledge of floral arrangement and care of plants and cut flowers.

  • Adept at communication with employees, customers, and supervision.

Desired

  • Past work record reflects dependability and integrity.

  • Prior Floral experience.

  • Supervisory skills.

$27.80 - $27.80 per hour

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