Patient Registration Representative
Dignity Health
Most applications go out cold — see where you stand first. Free, no sign-up to start.
Don't just apply — show up ready
Olive works from this exact posting. Free for job seekers — no sign-up to start.
At a glance
Job overview
Dignity Health is hiring a Patient Registration Representative. The Patient Registration Representative ensures a positive patient experience during registration by providing excellent customer service, accurately collecting demographics, verifying insurance, determining financial liability, and explaining hospital policies and patient rights.
Key focus areas include Maintain up-to-date knowledge of registration requirements for all hospital units, Enter complete and accurate demographic information into the ADT system at registration, and Identify patients correctly to prevent duplicate medical record numbers.
Successful candidates bring High School Graduate or GED and 1+ Years Patient Registration Experience. Important skills include Customer Service, Communication, Attention To Detail, ADT System, CMS Billing Requirements Knowledge, and Registration Requirements Knowledge.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary and Responsibilities
As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.
Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.
To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.
-
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
-
Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
-
Properly identifies the patient to ensure medical record numbers are not duplicated.
-
Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
-
Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
-
Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
Job Requirements
Required
-
High School Graduate or GED
-
Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
Where You'll Work
Founded in 1951, Dignity Health - Mark Twain Medical Center is a 25-bed, acute care, nonprofit hospital located in San Andreas, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including cancer care, emergency care, and orthopedics. Mark Twain Medical Center also includes four Family Medical Clinics offering exams, immunizations, and care for minor injuries. Additionally, Mark Twain Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation.It is the only medical facility in Calavaras County.
One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)
Pay Range
$24.47 - $27.51 /hour
We are an equal opportunity/affirmative action employer.
You've read the whole posting — now see how you match it.