Patient Service Coordinator/Medical Assistant (DOM Clinical Operations) - #Staff

We are seeking a Patient Service Coordinator/Medical Assistant who will maintain accurate information on each patient to facilitate a positive patient encounter. Coordinates the day-to-day clinical operations for a group of health care professionals. Uses automated systems to expedite patient scheduling, pre-registration, and check-in. In addition, the PSC/MA has duties and responsibilities related to patient care.

Specific Duties & Responsibilities

Patient Service Coordinator (PSC)

• Offer friendly, courteous, and confidential assistance to patients and providers to ensure that the patient has a positive experience while at Johns Hopkins Rockland Clinic at Greenspring Station. Work in a team environment with others within the clinic.

• Maintain accurate information on each patient to facilitate the patient’s encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.

• Schedule patients for laboratory tests, exams, and consultations. Relay information to patients regarding preparation for testing and consultations. Coordinate visits within the department.

• Answer phones to answer routine information to callers. Monitor voicemail messages.

• Confirm appointments by telephone, Epic, or mailing appointment letters.

• Verify and pre-register patients for appointments using Epic by obtaining patient’s demographic and insurance information.

• Obtain pre-certifications as required by patient’s health insurance.

• Inform patients of costs of care being provided and guide them to appropriate resources for further information, guidance, or assistance.

• Maintain electronic patient charts, send/monitor patient messages and result letters. Provide accurate and timely messages to providers and other staff members.

• Manage incoming and outgoing fax documents.

• Fulfill HIPAA compliant ingoing and outgoing medical records requests.

• Complete Infection Control screens during check-in process.

• Provide accurate and efficient appointment check-in and check-out during clinic hours.

• Assist in arranging patient transportation if needed. If a patient has to be admitted to the hospital, print patient demographics for transport.

Certified Medical Assistant (MA)

• The MA participates in the care of the patient, under the direct supervision of the physician and in collaboration with the healthcare team.

• Displays responsible behaviors, communicates effectively to others and functions as member of the healthcare team.

• Reports to the clinic manager, who is responsible for administrative supervisions, staff development, and orientation of the MA to Johns Hopkins policies and procedures.

• Maintains inventory of clinical supplies and equipment in clinical and storage areas. Monitors expiration dates on all supplies and equipment.

• Follows HEIC and EOC protocols to maintain compliance within the clinic environment to ensure patient safety.

• Demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for medical assistants in the clinical area.

• The MA demonstrates competency in all skills related to the performance of patient care.

• Obtains and records patient’s vital signs into Epic. Monitors patient status, recognizing and reporting abnormal findings or changes in conditions to the physician.

• Reviews medication list with the patient and documents appropriately in Epic and completes prescription refill requests.

• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.

• Under clinic supervision, procedures common to the specialty area in a safe, effective and efficient manner according to the Clinical Practice Policy and Procedure.

• Appropriately obtains and manages specimens including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing.

• Performs injection of vaccinations as directed.

• Recognizes emergency events and implements emergency procedures according to clinical guidelines.

Minimum Qualifications

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA,AMT, NAHP) required.

• One year of work experience in customer service.

• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi

Job Posting Title (Working Title): Patient Service Coordinator/Medical Assistant (DOM Clinical Operations)

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.60 - $29.50 HRLY ($45,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F 8:30-5:00

FLSA Status: Non-Exempt

Location: JH at Timonium

Department name: SOM DOM Clinical Operations

Personnel area: School of Medicine

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.