Patient Services Supervisor - AHCC

Patient Services Supervisor

Airway Heights Corrections Center Airway Heights, WA.

Hourly salary: $35.24-$47.43

Monthly salary: $6,132.00-$8,253.00

Schedule: 7:30am-4:00pm (0730-1600) Monday-Friday (Saturday/Sunday off)

The Department of Corrections is seeking a highly motivated and qualified individual for the Patient Services Supervisor position at the Airway Heights Corrections Center located in Airway Heights, WA.

This position supports the Health Services and DOC mission by ensuring that the facility support operations are effective, consistent, timely and accurate. These important services are the backbone of effective clinic operations and include direct supervision of timely scheduling of patient appointments and follow-ups essential to ensure patient access and optimizing utilization of nearly 100 professional health care staff. Smooth, timely, uninterrupted patient care is an essential element of staff safety due to the highly complex and sensitive correlation between patient health concerns, timely treatment and behavioral outcomes.

At the Department of Corrections, we value our employees and understand how important they are to our patients and their families. Additionally, we offer a great benefit package along with opportunity for professional and personal growth.

The mission of the Department of Corrections is to ‘improve public safety by positively changing lives”. For additional information visit our website at doc.wa.gov

COMPLETED APPLICATION PACKET WILL INCLUDE:

A detailed resume A cover letter outlining your interest in this position

Application assessment will be ongoing; the hiring authority reserves the right to offer the position at any time during the recruitment process. It’s the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions.

Supervise and Direct Patient Services Representatives and Office Assistant support staff:

Supervise Patient Service Representatives and Office Assistant 3’s, interview and recommend selection of applicants, conduct training, assign and schedule work, act on leave requests, conduct annual performance evaluations and recommend corrective action and/or disciplinary actions. Perform complex secretarial duties. Coordinating office operations and initiating action to ensure work unit and/or office goals are met. Responsible for the supervision of multiple staff members.

Health Services Operational Support:

Oversight of clinic scheduling: Assure accurate and timely scheduling of medical, dental, and mental health (onsite, offsite, and telehealth scheduling) and transcription services. Data management: entry and maintenance of databases; develop and decipher reports, studies or applications as needed or requested. Manage support resources: Ensure staff coverage on a daily basis. Participate in CQIP activities. Provide accurate, authoritative information pertaining to health services scheduling: to groups or communities (including colleagues and correctional personnel)

Audit, Track, Report, and Troubleshoot electronic and paper scheduling and appointment systems:

Research and track consult delays, pending scheduling (or queue) delays, past target dates, unresolved appointments, and pending final paperwork. Gather and interpret data for upload to reports, trackers when requested by management, HQ or other staff. Regular weekly trackers include Offsite tracker, Cancer tracker, GD tracker.

Other duties as assigned.

Required Qualifications:

High School Diploma or GED equivalent 3 years’ experience of increasingly responsible office experience in healthcare setting. 3 years’ experience as a supervisor. Proficiency in computer skills to include MS Word, Excel and PowerPoint. Proficiency with medical terminology. Possess advanced typing and computer software application skills.

Preferred Qualifications:

Bachelors’ degree in a medically related or public relations field. AND

One year’s experience in a healthcare setting which includes lead responsibility. OR

Equivalent education/experience. Mission : The mission of DOC is to improve public safety by positively changing lives.

Our Vision : Working together for safer communities.

Our Commitment : To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values :

Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions. Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other. People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all. Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort. Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

IMPORTANT NOTES:

DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov . Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

**Please note: Phone number AND email address are required for all professional references.

A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results. This position may be represented by a bargaining unit. Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more. Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds. Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org . Until this documentation is provided, you will not be selected to move forward in the hiring process. Candidates who are offered a job with the Department of Corrections must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. Salary is based on experience and is determined at the time a final offer of employment is made.

We are committed to hiring individuals who possess core diversity competencies:

Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.

Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds. Respectfully acknowledge people's differences and recognize these differences as important and valuable. Promote inclusiveness. Be culturally sensitive and appropriate. Respect and value diverse backgrounds and traditions.

What We Offer:

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

Up to 25 paid vacations days a year 8 hours of paid sick leave per month 12 paid holidays a year Generous retirement plan Flex Spending Accounts Dependent Care Assistance Deferred Compensation and so much more!

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems ' web site.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call us at 425-760-4485. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.