Patient Services Coordinator

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Books appointments utilizing computer system . When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.

• Greets patients and arrives them on computer system.

• Verifies insurance eligibility by using online resources, Medifax, etc.

• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.

• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.

• Prints face sheets, receipts, and other documents as needed.

• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.

• Confirms in advance patient appointments.

• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.

• Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.

• Assists patients with setting up payment plans.

• Issues receipts for payment.

• Books follow-up appointments.

• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.

• Regular and dependable attendance.

• Follows the core competencies set forth by the Company, which are available for review on CMSweb.

• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.

• Creates master deposit as directed.

• Responsible for handling the sort/distribute of Rightfax documents.

• Processing onsite release of information requests.

• Priority on-sight sorting, scanning, numbering loose papers

• Runs wait list report and distributes as directed.

• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required:   High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting.

Knowledge, Skills and Abilities

• Knowledge of medical insurance.

• Excellent customer service skills.

• Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.

• Excellent interpersonal & problem solving skills.

• Ability to work in a team environment.

• Ability to manage competing priorities.

• Ability to engage others, listen and adapt response to meet others’ needs.

• Ability to align own actions with those of other team members committed to common goals.

• Excellent verbal and written communication skills.

• Ability to perform job duties in a professional manner at all times.

• Ability to understand, recall, and communicate, factual information.

• Ability to understand, recall, and apply oral and/or written instructions or other information.

• Ability to organize thoughts and ideas into understandable terminology.

• Ability to apply common sense in performing job.

Work Schedule: Monday - Friday 8AM - 5PM