Guest Services Representative - Sanford Medical Center - PT Weekends
Part-timeSanford Health
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At a glance
Job overview
Sanford Health is hiring a Guest Services Representative - Sanford Medical Center - PT Weekends. Sanford Health seeks a Guest Services Representative for a part‑time weekend role at its Fargo Medical Center, greeting patients, families and visitors, providing information, directing traffic, and assisting with problem resolution while demonstrating professionalism and empathy.
Key focus areas include Greet and assist patients, families, and visitors courteously, Provide information and assistance per guest services programs, and Direct patients, families, and visitors to hospital departments and locations.
Preferred (not required): Front Line Customer Service, Interpersonal Communication, Problem Solving, and Discretion And Confidentiality.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Careers With Purpose
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Facility: Sanford Med Ctr Fargo Location: Fargo, ND Address: 5225 23rd Ave S, Fargo, ND 58104, USA Shift: Weekend Job Schedule: Part time Weekly Hours: 10.00 Salary Range: $15.00 - $22.50
Department Details
Part time weekend position. This role is perfect for retired individuals, students, or as a supplemental job. Shift hours are 7:00am-12:00pm on Saturdays and Sundays. We understand that many life events occur on weekends. This position offers flexibility to meet all of those needs. Matching 401K included.
Job Summary
Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.
Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.
Qualifications
High school diploma or equivalent preferred.
Experience in customer service preferred.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0270652 Job Function: Customer Support Services Featured: No
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