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APD - Rideshare Commercial Claims Auto Physical Damage Adjuster

Liberty Mutual

Boston, MAHybridFull-time$46–84K/yrPosted 6 days agoVerified open today

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At a glance

Compensation
$46–84K/yr
Location
Boston, MAHybrid
Schedule
Full-time
Work Authorization
Not specified

Job overview

Liberty Mutual is hiring an APD - Rideshare Commercial Claims Auto Physical Damage Adjuster. At Liberty Mutual, the Adjuster will investigate and process commercial auto claims, determine coverage, negotiate settlements, prepare estimates, and maintain documentation while collaborating with insureds, claimants, agents, and internal teams in a hybrid work environment that balances remote tasks with twice‑monthly office visits.

Key focus areas include Investigate claim using internal and external resources, including speaking with insured or other parties., Interact directly and timely with insureds, claimants, agents, and internal customers., and Determine policy coverage through analysis of investigation data and policy terms..

Successful candidates bring High School Diploma Or Equivalent. Preferred (not required): Customer Service, Technology Skills, Navigate Multiple Systems, and Organizational Skills.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceTechnology SkillsNavigate Multiple SystemsOrganizational SkillsCommunication Skills

Qualifications

High School Diploma or EquivalentBachelor's Degree1-2 Years of ExperienceClaims Handling SkillsLicense in Multiple States

Full job description

APD - Rideshare Commercial Claims Auto Physical Damage Adjuster Job Locations US-TX-Plano | US-MA-Boston | US-NV-Las Vegas | US-GA-Suwanee | US-AZ-Chandler | US-OR-Lake Oswego | US-IN-Indianapolis | US-IL-Hoffman Estates | US-CT-Weatogue ID 2026-76939 Position Type Full-Time Job Grade 9 Department 0949-13440 GRS-CLAIMS- US Casualty - US Casualty Nest Market Global Risk Solutions Referral Bonus Amount 800 Minimum Salary USD $46,000.00/Yr. Maximum Salary USD $84,000.00/Yr. Travel 10% Recruiter Rimon Prudente Referral Bonus Eligible? Yes Description At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Are you looking for an opportunity to join a claims team with a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative , you will review, and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Westborough, MA; Hoffman Estates, IL; Weatogue, CT; Indianapolis, IN; Plano, TX; Suwanee, GA; or Lake Oswego, OR; Las Vegas, NV; Chandler, AZ. (Please note this policy is subject to change.)

Responsibilities:

  • Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
  • Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
  • Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
  • Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
  • Determines and negotiates settlement amount for damages claimed within assigned authority limits.
  • Write simple to moderately complex property damage estimates or review auto damage estimates.
  • Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
  • Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
  • Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Qualifications
  • Bachelor’s Degree preferred. High school diploma or equivalent required.
  • 1-2 years of experience. Claims handling skills preferred.
  • Strong customer service and technology skills.
  • Able to navigate multiple systems, strong organizational and communication skills.
  • License may be required in multiple states by state law. Travel 10% Options Apply Now Apply Now Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. System Troubleshooting Software Powered by ICIMS www.icims.com

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