Registered Nurse - Call Center - Evenings
Sanford Health
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Job overview
Sanford Health is hiring a Registered Nurse - Call Center - Evenings. Sanford Health seeks a Registered Nurse to provide telephone triage, patient education, and care coordination for all ages in its My Sanford Nurse call center. The role utilizes clinical judgment, nursing protocols, and EMR documentation to assess symptoms, offer recommendations, and ensure continuity of care, working evenings with occasional overnights.
Key focus areas include Provide telephone triage and health information to patients of all ages., Conduct patient education and resource referrals based on established protocols., and Perform systematic assessment and data collection of physiological, psychological, and cognitive status..
Successful candidates bring 3 Years Of Nursing Experience, Unencumbered RN License, and Multistate Licensure. Important skills include Assessment, Problem Solving, Decision-Making, and EMR Documentation. Preferred (not required): Clinical Judgment, Nursing Protocols, Care Coordination, and Crisis Intervention.
Skills & qualifications
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Full job description
Careers With Purpose
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Facility: Sanford Broadway Med Ctr Location: Fargo, ND Address: 801 Broadway N, Fargo, ND 58102, USA Shift: 8 Hours - Varied Shifts Job Schedule: Flex Weekly Hours: 32.00 Salary Range: $32.00 - $48.00 Pay Info: $10,000 Sign on Bonus
Department Details
The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.
Position Details:
This position offers an full time evening schedule with overnights as needed.
Shifts: 8-hour shifts (3pm-11pm or 4pm-12am)
Holiday Requirement: 3 holidays per year
Weekend requirement: Every other Fri, Sat,& Sun
What We’re Looking For:
✅ Minimum of 3 years of nursing experience required
✅ Strong assessment, critical thinking, and decision-making skills
✅ Proficiency in electronic medical record (EMR) documentation
Why Join Us:
Utilize your nursing expertise in a phone-based, patient-focused care setting
Be part of a supportive and collaborative nursing team
Make a meaningful impact by guiding patients to the right level of care
Competitive pay and comprehensive benefits
Job Summary
Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.
Qualifications
Bachelor’s Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.
Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0270021 Job Function: Nursing Featured: No
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