Patient Service Representative
Prime Healthcare
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At a glance
Job overview
Prime Healthcare is hiring a Patient Service Representative. The Patient Service Representative interviews patients to obtain identifying and basic demographics for upcoming visits, schedules appointments, verifies insurance coverage, collects co-pays, and troubleshoots billing issues. This role also greets and checks in patients, handles incoming phone calls, and coordinates clinic business processes such as supply ordering and record release. The representative must operate a computer, communicate effectively, maintain medical terminology proficiency, and project a positive attitude.
Key focus areas include Interview patients or representatives to obtain identifying and basic demographics for upcoming visits, Schedule patients in their clinic and assist with scheduling in others, and Verify insurance coverage, collect co-pays and prior balances, reconcile and prepare deposits, and troubleshoot billing issues.
Important skills include Operate A Computer, Communicate With Population Served, Communicate With Staff, Communicate With Providers, Medical Terminology, and Project A Positive And Helpful Attitude.
Skills & qualifications
Skills
Qualifications
Full job description
Overview Postion: Patient Service Representative
Employment Type: Full time
Shift’s Available: Days
Hours: 8-hour days; 40/hours per week
Location: Pampa Regional Medical Center - Rural Health Clinic
Responsibilities The Patient Service Representative (1) Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits (2) Schedules patients in their clinic and assists with scheduling them in others (3) Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues (4) Greets and checks in patients (5) Handles all incoming phone calls and routes to appropriate staff or initiates messages (6) Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing. Must be able to (1) Operate a computer to accurately input and retrieve data (2) communicate with the population served, staff, and providers utilizing age specific techniques. (3) Maintain proficiency in medical terminology (4) Project a positive and helpful attitude.
Qualifications
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Previous experience in a medical setting, preferred
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Knowledge of medical terminology preferred
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High School Diploma or Equivalent preferred
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Customer Service experience preferred
Employment Status Full Time Shift Days Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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