Technical Support Engineer

Job Title: Technical Support EngineerJob Description

In this role, you will diagnose and resolve issues related to OEM equipment including dynos, control systems, VFDs, PLCs, and test cells. You will also troubleshoot pump systems, identify and resolve sensor-related faults, and apply basic electrical troubleshooting skills. Your work will involve interpreting schematics, conducting remote diagnostic sessions, and supporting parts identification requests accurately.

Responsibilities

• Diagnose and resolve issues related to OEM equipment including dynos, control systems, VFDs, PLCs, and test cells.

• Troubleshoot pump systems — hydraulic and cooling circuits, flow rates, pressure faults, cavitation, seal failures, and pump-motor coupling issues.

• Identify and resolve sensor-related faults — temperature, pressure, flow, speed, and torque sensors including calibration drift, signal loss, and wiring faults.

• Apply basic electrical troubleshooting skills — continuity checks, voltage/current measurement, relay and contactor diagnosis, fuse and breaker faults, and motor circuit verification.

• Interpret schematics, wiring diagrams, P&IDs, and equipment manuals to guide customers through step-by-step solutions.

• Conduct remote diagnostic sessions via AnyDesk or equivalent remote shadowing tools.

• Support parts identification requests with accuracy — correct part, correct application, first time.

• Engage Engineering and SME teams directly for Level 3 issues beyond current knowledge to drive resolution while maintaining full case ownership and documenting all findings.

• Act as the primary technical resource requiring remote assistance during active customer engagements — prioritize field calls to minimize on-site delays.

• Own the case end-to-end from first contact through to confirmed resolution without handoffs.

• Coordinate and facilitate the Field Tech dispatch or on-site engagement for field support, maintaining full case ownership.

• Track all field-assist tickets separately to monitor response time, resolution time, and first-contact resolution rate for field-originated cases.

Essential Skills

• Customer service

• Troubleshooting

• Product support

• Mechanical

Additional Skills & Qualifications

• Ability to work as the primary technical resource requiring remote assistance during active customer engagements.

• Capability to own cases end-to-end from first contact through to confirmed resolution.

• Experience in coordinating and facilitating Field Tech dispatch or on-site engagement while maintaining full case ownership.

• Proficiency in tracking field-assist tickets to monitor response and resolution times.

Work Environment

This role operates within an office environment. You will use technologies such as AnyDesk or equivalent remote shadowing tools to conduct your work efficiently.

Job Type & Location

This is a Contract to Hire position based out of Sussex, WI.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sussex,WI.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.