Training Coordinator

Description

We are looking for a Training Coordinator to support seasonal onboarding and learning delivery for benefit counselors. This seasonal Contract position is a strong fit for someone who enjoys leading training sessions, reinforcing employee readiness, and helping teams build confidence in a fast-paced service environment. The role will focus on delivering engaging instruction, tracking learner progress, and partnering with operational leaders to strengthen performance throughout the enrollment period.

Responsibilities:

• Lead instructor-led onboarding sessions for newly hired benefit counselors in both virtual and in-person settings.

• Teach core topics such as health and benefits offerings, enrollment workflows, customer interaction standards, and job-specific procedures.

• Support learning initiatives for call center and field enrollment staff by administering knowledge checks, assessments, and certification activities.

• Track participation, completion status, and learner performance using the learning management system and related reporting tools.

• Review quality results, assessment outcomes, and performance data to identify where additional coaching is needed.

• Provide one-on-one and small-group coaching to reinforce training content and improve employee effectiveness.

• Create, revise, and maintain training guides, reference documents, and job aids that support day-to-day learning.

• Collaborate with training, operations, and leadership partners to ensure staff are prepared for open enrollment responsibilities.

• Manage course assignments, completion records, and training documentation while helping improve materials and presentations over time.

Requirements • Demonstrated ability to present information clearly and confidently in a structured training environment.

• Strong aptitude for learning detailed subject matter quickly and translating it into effective instruction for others.

• Excellent verbal and written communication skills with a detail-oriented and approachable style.

• Solid organizational skills with the ability to manage multiple priorities and deadlines effectively.

• Proficiency with Microsoft Office applications, including Outlook, Teams, Word, Excel, and PowerPoint.

• Experience using a learning management system to assign coursework, monitor completion, and evaluate learner progress.

• Ability to coach, support, and encourage employees in a high-volume, fast-moving work environment. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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